Emergency centre
OFFB’s Emergency Response Centre is located at Koppholen 19 in Sandnes in modern, state-of-the-art, office premises. We have all the facilities we need, including two independent situation rooms. We also have a dedicated call centre and reserved space for liaison and technical support personnel. In the event of an incident, our emergency response team will be mobilised within one hour.
Areas of responsibility
In the event of an incident, our emergency response team will be mobilised within one hour. The team is made up of the following six people, each with their own area of responsibility:
- An Emergency Response Manager who maintains communications with the operator in 3rd line.
- A Chief of Staff who maintains contact with emergency response managers in first line.
- An Authorities Coordinator who reports to the public authorities.
- A Personnel Coordinator who ensures that evacuated personnel and next of kin are appropriately taken care of.
- A Logistics Coordinator who ensures that the necessary resources are made available to the search and rescue services, and coordinates these resources with the Joint Rescue Coordination Centres.
- The information coordinator ensures that verified information is provided to the 3rd line. It is the operator who makes the strategic choices about what information should be released to the media and the public.
2nd Line
Professional 2nd line emergency response is our core activity. Our main task is to respond to incidents which carry the risk of affecting or harming people, the environment or physical assets.
OFFB 2nd line consists of six rotating on-duty teams. In the event of an incident, our emergency response team will be mobilised within one hour – around the clock, all year round.
However, the task of managing an incident starts immediately.
Each duty team includes an Emergency Response Manager, a Chief of Staff, an Authorities Coordinator, a Logistics Coordinator, a Personnel Coordinator, and an Information Coordinator.
Technical support may also be obtained from the operating companies. OFFB uses CIM as a continuous crisis management tool for the 2nd and 3rd lines.
OFFB's 2nd line emergency response organisation is an integral part of the operators' emergency response organisations. It trains and exercises its own personnel, the operator's 3rd line emergency response organisation as well as collaborating actors.
Evacuation centre (OSEP)
The Operator’s Centre for Evacuees and Next of Kin (OSEP) is a place for individuals who have been involved in an incident but have not suffered physical injuries. Here, they receive support and assistance such as reunification with family members, counselling services and care.
Similarly, a next-of-kin centre is a physical assembly point for next of kin who need information, help, care, and someone to talk to. OFFB has established an Operator's Centre for Evacuees and Next of Kin in the Norwegian coastal towns of Stavanger, Bergen, Florø, Kristiansund, Brønnøysund and Hammerfest. Each OSEP carries out exercises twice a year.
In case an incident offshore requires personnel to be transported to shore, hotels with which we have an agreement will be prepared, rooms made available and the necessary resources called in. Expert personnel such as the police, chaplains, medical personnel, representatives of the operator and other professionals will be on hand to take care of those affected.
Call-centre
When necessary, OFFB will set up a call centre with ten handlers ready to serve enquiries from next of kin. A trained team of five leaders, 35 operators and state-of-the-art systems ensure that the callers will be provided with the latest, updated information concerning the incident.
Crisis Communication
OFFB's Strategic Crisis Communication Team (SKT in Norwegian) consists of five on-duty leaders and eleven trained advisors. The team is ready to mobilize in the Stavanger area with within one hour - round the clock, year-round. It also supports operators in other parts of the country.
SKT advises and assists operators on the strategic level, by managing communications and prioritising resources, providing stakeholder analyses and -monitoring, professional development and media training.
The goal of the SKT is to ensure good collaboration between everyone affected by crises, and to make sure that correct information is released at all times.
On-duty doctor
OFFB has an agreement with Radio Medico for delivering on-duty medical services to all installations operated by our members.
The on-duty doctors are responsible for medical treatment on board the installations, as well as advising offshore nurses by telephone and video-based communication.
The duty doctors are also available to our members’ emergency response organisations, and take part in their training exercises.
More information?
Contact Head of Planning and Emergency Response, Ann Christin Auestad.
Telephone +47 51 96 51 07
Mobile +47 992 70 218
E-mail ann.christin.auestad ( a ) offb.no
